Refund policy

Last updated 22 October 2026

First payment: 14 days, no questions

If Pro isn't right for you, send us a message from the support page within 14 days of your first payment, using the email you bought with, and we will refund it in full. Pro ends when the refund is issued.

Renewals

Cancel before your renewal date and you won't be charged again. Renewal payments are not refunded, except:

• a yearly renewal, if you write to us within 7 days of it and haven't used Pro since;
• when TidyTalk stops working on ChatGPT, Claude or Gemini for more than 7 days in a row because of a change on their side, in which case we refund the unused part of the period on request;
• where the law of your country requires a refund.

How refunds are paid

Refunds are issued by Dodo Payments, our merchant of record, to the original payment method. They usually arrive within 5 to 10 business days, depending on your bank.

How to cancel

Open the TidyTalk side panel, go to the Plan tab and choose "Manage subscription". You can also email us and we'll cancel it for you.